Interview Q&A
How long have you been in business?
Since 1959
What is your primary product or service?
Full service carpeting and flooring design, supply, and installation
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
This is a 3rd generation family business with a long standing focus on quality and we value that greatly
How do you differentiate yourself from other businesses in your category and area?
We are constantly focusing on ways to improve our overall value including training for our Flooring Consultants and Installers, selection, well negotiated pricing, and a wide mix of payment options. From start to finish, no one can beat our value.
How many locations do you have and do you have plans to expand?
We have two retail showrooms in the greater Baltimore region and have plans to increase the size of our main office, showroom, and warehouse in Downtown Westminster.
Provide detailed directions to your location
We are near the intersection of Rt. 27 and Main Street in Westminster (look for the teal building) and have a parking lot along the side of our building. Our Ellicott City Showroom backs up to the CVS on the corner of Rt. 40 and Centennial Lane.
What type of payments do you accept?
Cash, check, all major credit & debit cards, and no interest financing through our provider.
Which areas do you service?
We service the greater Baltimore region. We typically focus on the area between York, PA; Baltimore, MD; Silver Spring, MD; and Frederick, MD but have been known to go significantly further for our repeat clients and their loved ones.
Who owns your company or runs daily operations?
Jim and Brooke Farrell, the son-in-law and daughter of John & Barbara Mercer. Jim and Brookes' three children are greatly involved with various aspects of the business as well.
What are your hours of operation?
Our showrooms are open Monday-Thursday from 10am-8pm and Friday-Saturday from 10am-5pm.
What is the best compliment anyone can give you?
The best compliment would be trusting us enough by returning to us for additional products and/or sending us your friends and family so we can help them with their products. We are exceedingly grateful and proud with the fact that over 70% of our business is due to this.
What is your favorite quote or Bible verse?
“...there are people who try to look as if they are doing a good and thorough job, and then there are the people who actually damn well do it, for its own sake.” ― John D. MacDonald, Free Fall in Crimson